Delivery & Returns

All sales are subject to the following trading terms – these terms do not affect your statutory rights.

We guarantee that the goods that we supply will be to the correct specification as advertised however we are unable to guarantee precise compatibility or suitability. It is the responsibility of the customer to check this prior to ordering. We try to ensure that all information provided is as accurate as possible but we cannot be held responsible for any typographical errors in our advertising on our websites or in our brochures.

We reserve the right to accept or reject any order for any reason whatsoever. No order will be considered binding unless and until it is accepted by us.

Unless stated otherwise all prices quoted are in New Zealand Dollars.

Payment terms are cash, cheque (subject to guarantee/clearance), credit/debit card, PayPal and Payzone secure payment.

The title of the goods remains with Creative Upholstery Limited until payment has been made in full.

Delivery

Delivery to mainland New Zealand is included in the cost.  For all other areas please contact our office on (09) 425 7543 to discuss your requirements.

We will give you an estimated date for delivery of your order. If these dates cannot be met for whatever reason we will try to keep you informed of any delays and when you can expect delivery. Whilst we make every effort to keep to stated delivery times, we cannot be held liable for any loss or costs incurred as a result of a failure to meet estimated delivery dates and times.

Returns

All the sofabeds that we manufacture are bespoke to an individuals requirements. However, should you wish to return your sofabed we will accept this within 14 days of delivery.  There will though be a restocking fee of 60% which will be deducted from your refund as well as any delivery costs incurred. Please see our Terms & Conditions for full details.

Company Information

Creative Upholstery Limited

Postal Address: 102a Omaha Flats Road, RD6, Warkworth, 0986

Production House: 4/67 Keeling Road, Henderson, Auckland

Further Information